Hastings Direct Live Chat aims to provide the best products, great value and a simple, straightforward service. You can manage your payment details online, such as changing your preferred payment data or bank account number. Go to the SmartMiles website to get help. For the best experience, we recommend upgrading your browser to a newer version. You can do this at any time in go to MyAccount or the app. You can register for MyAccount on the log in page, just scroll to the bottom, select Register Account and follow the instructions. Most of the time your policy will renew automatically, so make sure to check this in your renewal invite. All those months of hard work have finally paid off and now the open road awaits you. 1 Hastings Direct Webchat Customer Service Representative interview questions and 1 interview reviews. Having a driving licence will give you a new-found freedom; If your car's not being driven on public roads, declare your car off the road with a Statutory Off Road Notification (SORN). Just log in and go to Documents to view, download or print the document you need (or to ask for it to be posted to you). Registered Office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW. Free interview details posted anonymously by Hastings Direct interview candidates. Please call us on 0333 321 9801 so we can help. Got a SmartMiles policy? To get you to the help you need quickly go to our claims help centre to make a new claim for your car, home, van or bike insurance. We aim to respond to this within five working days. If you're thinking about adding a driver or getting a new car you can log into the app or MyAccount and get an instant quote for a change to your policy. So you'll get a great price on day one and, as long as you drive well, you'll keep getting a low price every year. I've just moved over to Hastings Direct, insured both bike and car couple months back, had to add another driver to my car policy, called your customer service, 0333 number, means I'm paying for that call, had to queue, so left phone hanging in queue, tried their website which advised, to use Live Chat, but cannot find your Live Chat button anywhere! If you've purchased breakdown cover or have a premier policy, your breakdown provider is on hand to give you the help you need 24/7. Today, Hastings Direct have 2.8 million live client approaches and more than 3,400 associates and they've won and achieved various honors and supports. All policies are subject to English Law. If you get stuck, you can get in touch with us through webchat and we'll guide you through the steps. Sorry, the Hastings app isn't available for home customers at the moment - but watch this space! If your policy number starts with H: Please use this online form if you'd prefer something to be posted to you. Registered in England and Wales no. *Annual saving calculated based on the cost 13 x 4-Weekly Saver ticket vs 12 x monthly Direct Debit payment. Learn how to enable JavaScript. If you have a YouDrive policy and you need help or have any questions about the YouDrive tab, you can find lots of answers here, or call us on 0333 999 8911. To start a new claim, please go to MyAccount. Great! For information on our claims process please visit our claims page. Even though it's a design classic and one of the original hot hatchbacks, The Volkswagen Golf was only the 7th most popular car among first-time drivers. Select the change you want to make and add your new information. The dress code at Hastings Direct is smart/casual. Many moons ago, before I took ownership of a 660bhp modified, flame-spitting Nissan GT-R, 17-year-old me started motoring life off with a lowly 1.0-litre Toyota Yaris. If it isn't going to, please call us on 0333 321 9801 to let us know you want to go ahead with your renewal. If you'd like to talk to us, please call us on 0333 321 9630, Monday-Friday 9am–5pm. Hastings Direct is available on a variety of car insurance policies, including single car, multi-car, and ‘SmartMiles’ telematics cover. If you suspect or know of any fraudulent activity to do with one of our policies, please email us at FraudReporting@hastingsdirect.com. Just log in and go to Documents to view, download or print the document you need. Sorry you've been in an accident. Registered in England and Wales no. Simply: To let us know you've moved house, simply log in to the app or MyAccount. Sorry to hear you've been in an incident. Don't worry, we won't make any changes until you have agreed to them. 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